Frequently Asked Questions
Quick answers about how CMG Bridge handyman call-outs work in Staten Island. Please check this page first. If your question is not covered, email us at handyman@cmgbridge.com. For emergencies only, call 917-859-4428.
Which areas do you serve?
We serve Staten Island, NY only. We focus on one borough so we can arrive on time and keep one simple, fixed call-out price.
What does the $125 booking cover?
The $125 booking includes the first hour of work plus travel within 10 miles. Beyond 10 miles, travel is $2.50 per mile. The price is agreed up front — there are no surprise charges.
What if I am more than 10 miles away?
Travel beyond 10 miles is charged at $2.50 per additional mile. We confirm the total with you before dispatch, so you know the full call-out cost in advance.
Is the call-out fee refundable?
The call-out fee is non-refundable once a handyman has been dispatched. Please see our No-Refund Policy page for the full policy.
How do booking and payment work?
Complete the Request a Handyman form, then pay the fixed $125 call-out fee by card. Payment is taken first, then we dispatch your handyman and confirm your arrival window. You do not need an account to book — guest booking is always available.
How is extra work charged?
On arrival we first check the job against your description and photos. If more work is needed, we quote on site; extra work starts only after you sign and pay. The quote is capped — if we quote 2 hours, you are charged for 2 hours even if it runs longer.
Who buys the materials?
Either way: you can supply the materials, or we can buy them for you. If we buy them, the shopping time is billed at $75/hour, and we tell you this before we start.
When will you come?
Pick morning or afternoon when you book. We contact you the same day you book to confirm the actual date and time (we usually reply in about 2 hours). Standard bookings: earliest tomorrow, normally within 24–48 hours. Same-day visits are emergency service and start at $199.
What if something goes wrong after the job?
Our work comes with a 30-day workmanship warranty — see our Workmanship Guarantee page. We send the same worker where possible, normally within 48 hours.
What are your opening hours?
We are open Monday to Saturday, 7:00 AM – 8:00 PM.
How should I contact you?
First, please check this FAQ page — most questions are answered here. Next, email handyman@cmgbridge.com and we will get back to you. Please reserve the phone line (917-859-4428) for emergencies only.
Can I send photos of the job?
Yes. After booking, you can email photos of the job to handyman@cmgbridge.com with your name and phone number so we can match them to your booking. Photos help the handyman arrive with the right tools and materials.
Do I need an account to book?
No. Guest booking is always available. Creating an account is optional and simply makes future bookings faster.
Browse our Home Tips guides
Read our Workmanship Guarantee
What if I’m not ready yet, or I don’t know what materials I need?
Book our Inspection & Materials Visit instead — it’s $75 prepaid. On this visit a worker comes to look only: he does not bring tools to do the main job, the clock starts the moment he walks in the door (minimum 1 hour at $75), and he works out what the job needs. Then you choose: (a) we buy the materials for you — shopping time billed at $75/hour for actual time, materials paid by you on the spot, receipts kept on file, materials delivered to your garage or a spot you name; or (b) we give you a clear materials list during the visit and you buy them yourself. Once you are ready, the actual work is booked as a separate normal $125 visit. Book the inspection visit on our booking page.
Book the $75 Inspection & Materials Visit here: https://cmgbridge.com/request-a-handyman/