Workmanship Guarantee

Our Workmanship Guarantee

We guarantee our workmanship for 30 days. If something we fixed fails because of how the work was done, we come back and make it right — free.

How fast we come back

Normal cases: we send the same worker who did the job, usually within 48 hours. Sudden emergencies (active leak, no water, safety issue): we aim to come the same day depending on the situation.

What is covered

Workmanship (our labour) is covered by us. Materials and parts are covered by the manufacturer’s warranty where one applies; if we supplied a part that fails early, tell us and we will help you sort it out.

How to claim

Call or text 917-859-4428, or email handyman@cmgbridge.com, and tell us your name, phone number and what the problem is. We will find your job record and book the return visit.

No surprise charges

Work you did not approve in writing is never charged. Extra work is only done after you sign the on-site quote and pay — the quote is capped: we charge what we quoted, even if it takes longer.

Not covered

Not covered: pre-existing problems, wear and tear, damage caused by others, or work that was changed by someone else after we finished.

How to contact us — fastest first

1. Check the FAQ first. Most questions about our service area, the $125 call-out fee, mileage, refunds, booking and payment are answered on our FAQ page.

2. Email us. If the FAQ does not cover it, email handyman@cmgbridge.com and we will get back to you during opening hours (Monday to Saturday, 7:00 AM – 8:00 PM).

3. Phone for emergencies only. Please call 917-859-4428 only for emergencies, so the line stays free for urgent jobs.

We serve Staten Island, NY only. CMG Global Purchase Inc.

Scroll to Top